Términos y condiciones

Empresa

Productos

© 2018 por SUZON & MONTE - Todos los derechos reservados

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Return and Cancellation

Cancellation and Return

We want our customer to be 100% satisfied. For this purpose, please follow these instructions before you make a purchase:

  • Choose the model, size and colours carefully as per your satisfaction. If you are confused about the best choice suited for you and you would like our suggestion, we would be happy to provide one (suggestions are provided as a courtesy of the company.We will not take any responsibility if the outcome of the suggestion is not suited for you, as you will take the final decision on your purchase). Please ask us questions (or look at FAQ) before ordering a product, if you have any query.

  • The product will arrive in normal brown packaging. After receiving the product, open the brown packaging and have a good look at your product through the transparent bag (which is the original packaging of the toy) without opening it. If you don't like your product, you can return it to us with the original packaging.  

We have a different policy for standard products and customized products:

For standard products, 

Cancellation of an order is possible with a full refund or store credit (including delivery fee) before delivery is done. After delivery, cancellation is not possible anymore unless you (the buyer) return the products. 

For customized products,

Cancellation of an order is possible with a full refund or store credit (including delivery fee) before the product is made. Once the product is made, cancellation is not possible. Return is not possible unless the buyer found the product faulty or not matched according to the advertisement or agreement. 

To return the product in both cases, In accordance with the provisions of the Consumer Code, you (the buyer) have a period of 14 working days to express their desire to return a product after the receiving date and another 14 days to return the product to us.  The cost of the shipping back to us will be the responsibility of the buyers. Only products returned in their entirety, in their original, complete and intact packaging will be accepted. Any product that has been damaged (except it is damaged since the reception and notified to us by the buyer), or whose original packaging has been damaged, will not be refunded or exchanged.

 

A refund will be issued via the original payment method, 14 days after you inform us of your desire to return (considering we already received the returned product). 

Please contact us, if you need to return a product or fill this form.