Terms & Conditions

Company

Products

© 2018 by SUZON & MONTE 

All Rights Reserved

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Payment and Delivery

Payment Methods

To safeguard your security, Love Smiths does not see any credit card details. We only use third-party companies, Stripes or PayPal, to handle the transaction. If you are not comfortable providing your credit card details online, please have a look at bank transfer option (Coming soon).

 

We accept all major debit, credit card and wallets from 138 countries*:
 


 

 

 

 

 

*For more information and privacy policy please have a look at Stripes or PayPal website.

Wallets

Credit/Debit card

Delivery Methods

Normal Delivery

After your successful purchase, we will send a confirmation E-mail to the address provided by you. 

 

All parcels are shipped via LaPoste France and delivery cost is according to the delivery fee of LaPoste France. 

 

We offer free shipping in France (All french territory outside mainland is not included) for orders over 100 €, free shipping in Europe for orders over 150 €. We also offer world-wide reduced shipping of 15 € for orders over 200 €. You will be provided with a tracking number via email once your parcel has been shipped.

 

Delivery times are based on your location and will be indicated in your purchase receipt. All the delivery times are adapted according to LaPoste France. Thus for any delay in delivery by postal service, we will not be responsible.

 

Please note that processing times are separate to delivery times. As each product is handmade, we require 2-4 business days to make and process your order, ready for delivery (if not otherwise informed by E-mail). ​

Express and relay point delivery

If you require express shipping you can select it during purchase, this will be calculated upon the checkout. We can also send parcels to Relay Points upon request only in France, Belgium, Spain and Luxembourg via Mondial Relay.

Delayed delivery 

 

If the delivery is going to be delayed due to the processing time, we will inform you beforehand. In this case, we may provide compensation without any obligation from our part.

Special delivery request

If you require your parcel by a certain date please let us know in the notes of your order.