Frequently Asked Questions
You can either use the contact page or send us an email: ceo@love-smiths.com.
Love Smiths is a trademark owned by us. We work under the legal framework of our artisanal enterprise, Suzon & Monte SARL.
That's an enterprise secret. We made some videos about it, though. You can find the How to craft love video here.
Our journey to entrepreneurship stemmed from a desire for autonomy and enjoyment. Discovering the world of crafting sex toys not only empowered our independence but also sparked joy in our work. It's the perfect fusion of liberation and delight.
Indulge in the enchantment of handcrafted fantasy sex toys, meticulously crafted with the safest materials for your body and the environment. Our commitment to quality ensures a luxurious experience tailored to your pleasure.
We started considering this in 2018 and decided to make it happen at the beginning of 2019.
In Grenoble, France.
Two friends who like to spend time having fun.
Penetrable toys, by their nature, are susceptible to splitting or tearing if overstretched. To prevent damage, we provide a size limit for each penetrable toy. Before making a purchase, ensure the inner hole diameter suits your needs and avoid overstressing, pinching, or scratching the toy with your fingernails.
In addition to standard toy care instructions, rinse water directly through the hole from a tap or shower and use your fingers to clean the interior thoroughly. After cleaning, allow the toy to air dry completely before storage to prevent moisture buildup.
With proper care, your toy can remain in excellent condition for many years. Follow these care instructions:
- Before first use, wash the toy thoroughly with mild soap and warm water, then rinse it well.
- Use a good-quality water-based lubricant. Avoid silicone-based lubricants unless the product-specific instructions confirm that they are compatible.
- After every use, wash the toy thoroughly, rinse it well and allow it to dry completely before storing it.
- For occasional deep cleaning, only solid, single-material platinum-cured silicone toys may be boiled for 3–5 minutes. Do not boil products containing electronics, mechanical components, adhesives, non-silicone attachments or heat-sensitive materials.
- Do not use bleach or another disinfectant unless the product-specific instructions expressly approve it and provide the correct dilution and contact time.
- Store the toy in a clean, dry and protected place, away from chemicals and abrasive materials.
- Keep the silicone away from teeth, blades, sharp objects and rough surfaces that could cut, puncture or abrade it.
Every now and then, we consider making a bigger version of a model. But only for the most popular (sold) ones. Are you interested in a specific one? Let us know, it could be the next that we scale up!
Phosphorescent colors possess a captivating glow in the dark, yet to achieve their full brilliance, they require proper charging. Each hue demands a specific light spectrum and duration for optimal charging, with higher energy lights being essential for their activation. Notably, the more energetic the light source required, the longer the charging time. For instance, while orange swiftly charges under various lighting conditions, hues like blue and violet necessitate direct sunlight exposure for an extended period.
Incomplete charges result in fainter, less vibrant glows. The ideal method involves exposing them to direct sunlight for approximately half an hour, ensuring even rotation to evenly distribute light across every corner of the toy. Rest assured, this process poses no harm to the silicone material; rather, it merely warms it up, enhancing the overall experience.
Immersed in the allure of fantasy, we draw inspiration from a myriad of sources, spanning from the latest cinematic marvels to timeless fairy tales. Our diverse backgrounds grant us insights into the rich tapestry of legends and myths from various cultures. By melding these influences with our unique perspectives, we weave a tapestry of our own creation, crafting a world brimming with imagination and wonder.
We use three types of pigments to colour our silicone products:
- Liquid pigments from Smooth-On, specifically formulated for use with platinum-cured silicone and labelled as skin-safe.
- Powder pigments of the type commonly used in cosmetic products, which allow us to create a wide range of colours and finishes.
- Glow-in-the-dark (GITD) pigments, which are non-toxic and used to create our phosphorescent colours.
Our toys are made of platinum-cure silicone, a material known for its stability and safety. It isn’t toxic or irritant. By repelling water it doesn’t support microbial growth. It resists temperatures above 100 ºC, which means that toys can be easily sterilized in boiling water.
The silicone that we use to produce our toys is traded as medical-grade, non-toxic, food-safe and adheres to FDA CFR 177.2600 requirements (rubber articles intended for repeated use).
We use only platinum-cured silicone and skin-safe pigments to make all of our toys.
Sure we can. Please write the message when making the order.
If you are outside Europe you should keep in mind that we will be including an invoice outside the package (for legal reasons related to customs).
We produce and prepare orders throughout the week. Approximately 99% of orders are dispatched within a maximum of seven working days. Parcels are normally shipped once per week, usually on Friday.
Personalised orders may occasionally require additional preparation time, depending on our workload and the availability of materials. Delays may also occur during holiday periods. If your order is significantly delayed, we will notify you by email.
We update the status of an order to fulfilled when we purchase the shipping label. However, shipping companies don't pick up the package immediately. Until they pick it up, the tracking numbers will show the packages as not valid. Please wait 24 hours and check it again. If it still doesn't work, contact us.
Love Smiths is based in France and complies with French and European regulations.
Prices include VAT in all EU countries.
Until further notice, eligible orders to the United States, Canada, United Kingdom, Australia, Japan, Norway and Switzerland are shipped Delivered Duty Paid. Love Smiths covers the import charges included in our carrier’s DDP arrangement.
For other countries, customs duties, import taxes and related charges remain the customer’s responsibility.
For further details, we recommend visiting our Customs Duties page for comprehensive information.
Delivery times can vary considerably, mainly depending on the destination country. The estimated delivery time is between 1 and 30 days, including possible delays caused by customs clearance. DHL is generally much faster than national postal services. However, delivery times are largely beyond our control, as a shipment may be handled by several carriers and cross multiple borders. We always provide a tracking number so you can follow your shipment’s progress.
The packages we use for all toys are neutral and discreet. Just a cardboard box, paper tape and the sticker from the shipping company.
The sender name is Suzon & Monte (both names, or only one of them). When required (shipping outside EU), package content is described as "silicone sculpture" or something similar.
All the components of the packages are recyclable and compostable: box, stickers, filling, and cellophane bag.
Please contact us as soon as possible and include your order number, a description of the problem and clear photographs or a short video when appropriate.
Do not use or return the product until we have replied with instructions. Personalised products are still covered when they arrive faulty, damaged or different from what was ordered.
Return shipping costs are normally the customer’s responsibility when returning an eligible product because of a change of mind.
If you received a faulty, damaged or incorrect product, please contact us before sending it back. Once the problem has been confirmed, Love Smiths will provide the appropriate return or replacement instructions.
You must contact us within 14 working days of receiving your order if you wish to request a return. After notifying us, you have a further 14 days to send the eligible product back.
Returned products must be unused, undamaged and in their original condition and packaging. For hygiene reasons, intimate products that have been opened or used cannot be returned unless they are faulty. Personalised products cannot be returned simply because you have changed your mind. Shipping and customs related to returning the products remain your responsibility, unless there is a falut in the product.
Yes. It will be enough that you let us know (by email or contact form) and that the following conditions are fulfilled:
Cancellation of a standard product
Cancellation of an order is possible with a full refund or store credit (including delivery fee) within fourteen days after the purchase. If the cancellation is made before the shipping, you will get a full refund or store credit (including the delivery fee). After the shipping, you must follow the return policy to cancel.
Cancellation of a customised product
Cancellation of an order is possible with a full refund or store credit (including delivery fee) before the product is made. Once the product is made, cancellation is not possible.
More information in our Terms of Sales.
Most promotional codes cannot be combined with another promotional code. If a combination is permitted, Shopify will confirm it automatically during checkout.
Our automatic 5% discount on eligible orders over €300 may be combined with certain other offers. The checkout total shown before payment is the final confirmation of which discounts have been accepted.
The payment methods currently available for your country and order will be displayed during checkout. Availability may vary depending on your location, currency, device and order value.
If a particular payment method does not appear at checkout, it is not currently available for that order.
Personalised products are created specifically according to your selections and cannot be returned or exchanged simply because you have changed your mind.
This does not affect your rights if the product is faulty, damaged or does not match the options submitted with your order. If there is a problem, contact us with your order number and clear photographs or a short video.
We produce and prepare orders throughout the week, and approximately 99% of orders are dispatched within a maximum of seven working days.
Contact us immediately if you need to change or cancel a personalised order. We can normally make changes or cancel the order only if production has not yet begun.
Once the product has been made, cancellation or further changes are no longer possible. We therefore recommend checking the selected size, firmness, base, colours and pour style carefully before completing payment.
Screen settings, lighting and photography can affect how colours appear. Because every personalised toy is mixed, poured and finished by hand, small variations in tone, blending and pattern are natural.
These variations make every creation unique and are not considered defects. If you have an important colour request, contact us before ordering so we can tell you whether it is achievable.
The available options depend on the model. They may include size, base type, firmness, number of colours, individual colours and pour style, including Ribbon Shade, Ribbon Marble or Split designs.
Only the options displayed on the product page are available for that particular model. Please review every selection carefully before adding the product to your cart.