Shipping policy
Love Smiths products are prepared in France and shipped worldwide using tracked delivery services. Depending on the destination and delivery option selected at checkout, we use La Poste, DHL Express or Mondial Relay.
Delivery Fees and Tracking
The delivery fee shown at checkout includes the selected delivery service and any applicable packing and handling charges. Every shipment includes a tracking number.
Indicative Delivery Times
The following delivery times are estimates for major destinations, such as capital cities, and begin only after the parcel has been dispatched. They do not include Love Smiths’ processing time.
La Poste
- France, Andorra and Monaco: approximately 1–3 days
- Russia: approximately 5–30 days
- Remote areas worldwide or PO boxes: approximately 3–20 days
- South America, most of Africa and Oceania: approximately 5–20 days
DHL Express
- Europe: approximately 1–2 days
- North America: approximately 1–3 days
- East and South Asia: approximately 3–4 days
- Other destinations: approximately 3–20 days
Mondial Relay
Mondial Relay delivery to a participating Point Relais® or Locker may be available for orders delivered within France, Belgium, Luxembourg, Spain, Portugal, Italy, the Netherlands, Poland, Germany and Austria.
Availability depends on the delivery address, parcel specifications and the Mondial Relay network. When the service is available, you can select a participating collection point during checkout. The applicable delivery estimate will be shown with the shipping option.
All delivery times are approximate. Carrier schedules, transport networks and customs procedures may affect the actual delivery time.
Customs and Import Charges
Until further notice, eligible orders delivered to the United States, Canada, the United Kingdom, Australia, Japan, Norway and Switzerland are shipped Delivered Duty Paid. Love Smiths covers the import charges included in our carrier’s DDP arrangement.
For other destinations outside the European Union, customs duties, import taxes and related charges remain the customer’s responsibility. Further information is available in our Customs & Import Guide.
Processing Time
Processing time is separate from carrier delivery time. Approximately 99% of orders are dispatched within a maximum of seven working days. Orders are normally shipped once per week, usually on Friday.
Personalised orders may occasionally require additional preparation time, depending on our workload and the availability of materials. Delays may also occur during holiday periods. If your order is significantly delayed, we will notify you by email.
Required Delivery Information
You are responsible for providing a complete and accurate recipient name, postal address, telephone number and email address.
Contact us immediately if you discover an error in your delivery information. Once a parcel has been handed to the carrier, it may no longer be possible to change or redirect its delivery address.
You may be responsible for reasonable additional shipping or return costs caused by incorrect or incomplete information, where permitted by applicable law.
Refused or Uncollected Parcels
Deliveries Within Europe
If a parcel is refused or is not collected from a relay point, locker or post office within the carrier’s collection period, it may be returned to Love Smiths.
If you request redelivery, you will be required to pay the new shipping charge and any applicable return costs. If you do not request redelivery, any refund will be handled in accordance with our refund policy and applicable consumer law.
Personalised products are not eligible for change-of-mind returns. This restriction does not affect your statutory rights if a product is faulty, damaged or does not conform to your order.
Deliveries Outside Europe
Depending on the destination and local postal service, a parcel that is uncollected or cannot be delivered because of incorrect or incomplete delivery information may be returned, held or destroyed.
Please contact us if this occurs. The available resolution will depend on the circumstances, the carrier’s decision and your applicable legal rights. Reasonable additional costs caused by incorrect information or failure to collect the parcel may be charged where permitted by law.
Lost Parcels During Delivery
Once the parcel has been handed to the selected delivery service, the carrier is responsible for transporting it. Depending on the delivery method selected, the shipment may be covered by carrier insurance.
If a parcel is lost during delivery, Love Smiths will open a claim with the carrier. For an insured shipment, we may refund the amount paid or remake and resend the order only after the carrier has approved and paid the compensation claim.
Carrier investigations and reimbursement procedures may take time and are outside Love Smiths’ direct control.
Delivery Delays
Delivery times depend on the destination and selected shipping method. Any estimate displayed at checkout or on the order confirmation is approximate unless Love Smiths has expressly confirmed a guaranteed delivery date in writing.
Carrier, transport-network and customs delays may be outside our direct control. However, this does not affect any rights you may have under applicable consumer law.
Delivery by a Specific Date
Contact us before placing your order if delivery is required by a particular date. The requested date becomes binding only if Love Smiths confirms in writing that it can be met.
Incorrect Address
Contact us immediately if you notice an error in your delivery address. Please include your order number in your message.
Once the shipping label has been purchased or the parcel has been handed to the carrier, the address may no longer be changeable. If the parcel must be sent again to a corrected address, you may be required to pay the additional shipping and return costs.
Love Smiths is not responsible for additional costs resulting from delivery information entered incorrectly by the customer, except where applicable law provides otherwise.