Frequently Asked Questions about...
Two friends.
In the Saint Bruno neighbourhood in Grenoble, France.
We start considering this in 2018, and decide to make it happen at the beginning of 2019.
Handcrafted fantasy sex toys.
Survival, it is the most interesting way of making money that we found until now.
That's a entreprise secret. We made some videos about it, though.
Love Smiths is a trademark, own by us. We work under the legal frame of our artisanal entreprise 'Suzon & Monte'.
We use only platinum cured silicone to make all of our toys. The colour is given by powder pigments.
Our toys are made of platinum-cure silicone, a material known for its stability and safety. It isn’t toxic or irritant. By repealing water it doesn’t support microbial growth. It resists temperatures above 100 ºC which means that toys can be easily sterilized in boiling water.
The silicone that we use to produce our toys is traded as medical-grade, non-toxic, food-safe and adhere to FDA CFR 177.2600 requirements (rubber articles intended for repeated use).
We avoid the use of already-prepared colourants for silicone, instead, we use pigments in powder. The reason for this is to avoid additional substances in the toys as, basically, we cannot know what it is inside the liquid colourants.
We use two types of pigments: those which are edible (commonly used in all kind of food) and those which are not (even though none is toxic). Most of the colours in the toys (flat, metallic, ridescent) are made of edible pigments; phosphorescent colours are non-edible.
Recent changes in EU regulations make some of the pigments non-edible in Europe: white, silver, gold and iridescents.
We like fantasy stuff in general, from new movies to old fairy tales. Our different origins give us some knowledge about diverse legends and myths of several cultures. We combine all this with our personal points of view to fashion our own world.
You can either use the contact page or send us an email: ceo'at'love-smiths.com.
Phosphorescent colours glow in the dark but, before, they need to be charged. Each colour requires a different light and different times to be completely charged. They all required a higher energetic light than the one they shine with. And the more energetic light they require, the more time they need. This means that, while orange charges fast and easily under any light conditions, blue and violet required direct sunlight for a while.
Uncomplete charges lead to paler and lower energetic colour glows. The best option is to charge them under direct sunlight for about half an hour rotating them every now and then so every corner of the toy gets some light. Don't worry about the silicone, the sun cannot do anything to it but, warm it up!
Every now and then we consider to make a bigger version of a model. But only for the most popular (sold) ones. Are you interested in a specific one? Let us know, could be the next that we scale up!
The packages we use for all toys are neutral and discreet. Just a cardboard box, paper tape and the sticker from the shipping company.
They sender name is Suzon & Monte (both names, or only one of them). When required (shipping outside EU), package content is described as "silicone sculpture" or something similar.
All the components of the packages are recycable and compostable: box, stickers, filling, and cellophane bag.
The time it will take for the toy to arrive vary a lot, mainly depending in the country of destination. Officially, it take from one to twelve days. But, this is far beyond our control as multiple companies and borders can be involve in a specific shipment. We always offer a tracking number that helps to understant the state of the shipment.
Some delays can be expected from Coronavirus Outbreak.
As we are established in France we follow french and European regulations. Even if we ship worldwide, we don't collect any local taxes from destination countries. It is your sole responsability to declare and pay import, customs duties or other local taxes.
Please, read our Customs Duties page for more information.
We update the status of an order to delivered when we purchase the shipping. However, the shipping companies don't inmediately pick up the package. Until they pick them up, the tracking numbers will show the packages as not valid (laposte) or in senders home (chronopost).
Please, wait 24 hours and chek it again. If it still doesn't work, contact us.
We made toys every week, depending of the quantity of orders we have, it can take between one and seven days to make your order. Then, we send orders several times a week, how offen depends in how many orders we have. The delay in production increases during holiday.
Personalize orders may take more time than standard products depending on our workload and current stock.
Sure we can. Please write the message when making the order.
If you are outside Europe you should keep in mind that we will be including an invoice outside the package (for legal reasons related to customs). It is always better to order to your own address and give the present in person.
With proper care, your toy can last more than a lifetime. Here are a few tips to follow regarding that:
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Before using your new toy, make sure to clean it thoroughly with soap and warm water.
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Use only good-quality water-based lube with your toy.
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After using your toy, it is important to clean it thoroughly and dry completely to prevent buildups of bacteria and foreign matter on its surface.
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Toys can be sterilized in boiling water or bleach (around 5%) for some minutes. The must be extensively rinse with water afterwards.
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Store your toy carefully so that it will be protected. We use high-quality silicone which is incredibly durable, provided your toy is kept away from chemicals and abrasive material.
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Just like you, silicone will suffer from being bitten or cut with sharp objects and does not react well to abrasion with rough surfaces.
Penetrable toys are more prone to splitting or tearing if it is overstretched. We always provide a size limit with each penetrable toys. Before purchasing any, have a look at the inner hole penetrable, if it is suitable for you. Avoid your toy being overstretched or pinched or cut with your fingernail.
In addition to the general toy care instructions, run water through the hole directly from the tap or shower. Use your fingers to clean the inside properly. Leave your toy to air dry after cleaning. Make sure it is completely dry before storing.
Yes, will be enough that you let us know (by email or contact form) provide the following conditions are fulfilled:
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Cancellation of a standard product
Cancellation of an order is possible with a full refund or store credit (including delivery fee) within fourteen days after the purchase. If the cancellation is made before the shipping, you will get a full refund or store credit (including delivery fee). After the shipping, you must follow the return policy to cancel.
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Cancellation of a customized product
Cancellation of an order is possible with a full refund or store credit (including delivery fee) before the product is made. Once the product is made, cancellation is not possible.
More information in our Terms of Sales.